Refund Policy

Effective Date: January 1, 2025

At Math Courses Online, we are committed to your satisfaction and want you to have a positive learning experience. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for course purchases made on our website at mathcoursesonline.com.

1. Eligibility for Refunds

1.1 30-Day Money-Back Guarantee

We offer a full refund for course purchases made within the last 30 calendar days, provided that:

• The refund request is submitted within 30 days of the original purchase date
• You have completed less than 30% of the course content
• You have not downloaded more than 30% of the available course materials
• You have not previously received a refund for the same course
• The course was not purchased during a promotional or discounted campaign (see Section 1.4)

1.2 Course Quality Issues

If you experience technical issues or quality problems with a course that prevent you from accessing or completing the content, you may be eligible for a refund regardless of the 30-day window. Qualifying issues include:

• Persistent video playback problems not caused by your internet connection
• Missing or corrupted course materials
• Significant discrepancies between course description and actual content
• Instructor unavailability for an extended period without notice

We require that you contact our support team to attempt to resolve technical issues before requesting a refund for these reasons.

1.3 Duplicate Purchases

If you accidentally purchase the same course multiple times, you are eligible for a full refund of the duplicate purchase(s) at any time. Please contact our support team with proof of duplicate transactions.

1.4 Promotional and Discounted Courses

Courses purchased during special promotional periods, discount campaigns, or as part of a bundle may have different refund terms:

• Courses purchased at a discount of 50% or more may have a reduced refund period of 14 days
• Bundle purchases must be refunded in full; individual courses within a bundle cannot be partially refunded
• Free courses or courses obtained through promotional codes are not eligible for monetary refunds
• Limited-time offers may include specific refund terms disclosed at the time of purchase

2. Non-Refundable Circumstances

Refunds will NOT be issued in the following circumstances:

• You have completed more than 30% of the course content
• You have downloaded more than 30% of the course materials
• More than 30 days have passed since the purchase date (except for quality issues)
• You have violated our Terms and Conditions or Acceptable Use Policy
• Your account has been suspended or terminated due to policy violations
• You request a refund due to changed personal circumstances unrelated to course quality
• You claim insufficient time to complete the course (we offer lifetime access)
• You disagree with the teaching methodology or instructor's style (subjective preferences)
• You have already received a certificate of completion
• The course was accessed through a third-party platform or marketplace

3. How to Request a Refund

3.1 Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email our support team at [email protected] with the subject line "Refund Request"
2. Provide Information: Include your full name, order number, course name, purchase date, and reason for the refund request
3. Wait for Review: Our team will review your request within 3-5 business days
4. Receive Decision: You will receive an email notification regarding the approval or denial of your refund request
5. Refund Processing: If approved, your refund will be processed within 7-10 business days

3.2 Required Information

To process your refund request efficiently, please provide:

• Order confirmation number
• Email address associated with your account
• Course title(s) for which you are requesting a refund
• Purchase date
• Detailed reason for the refund request
• Description of any technical issues experienced (if applicable)
• Screenshots or evidence supporting your claim (if applicable)

3.3 Response Time

We strive to respond to all refund requests within 3-5 business days. During peak periods or holidays, response times may be longer. We appreciate your patience and will process your request as quickly as possible.

4. Refund Processing

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunds will appear on your card statement within 7-10 business days
• PayPal: Refunds will be credited to your PayPal account within 5-7 business days
• Other Payment Methods: Processing time may vary depending on the payment provider

4.2 Processing Time

Once a refund is approved:

• We will initiate the refund within 2 business days
• The refund will be processed through your payment provider within 7-10 business days
• Depending on your financial institution, it may take an additional 3-5 business days for the funds to appear in your account

4.3 Partial Refunds

In certain circumstances, we may offer partial refunds:

• If you have accessed a significant portion of the course but experienced quality issues
• If you purchased a bundle and only some courses meet refund criteria
• If resolution of technical issues significantly delayed your access to content
• As a gesture of goodwill in exceptional circumstances

Partial refund amounts are determined on a case-by-case basis at our discretion.

5. Course Access After Refund

Upon approval and processing of a refund:

• Your access to the refunded course will be immediately revoked
• You will no longer be able to view course videos or download materials
• Any certificates of completion will be invalidated
• You may not re-purchase the same course at a promotional rate
• Your account will remain active, but the specific course will be removed from your library

6. Special Circumstances

6.1 Medical or Emergency Situations

If you experience a medical emergency or serious life event that prevents you from completing a course, please contact us with documentation. We will review such requests on a case-by-case basis and may offer:

• Extended access to the course
• Transfer to a different course
• Course credit for future purchases
• Refund (subject to verification)

6.2 Course Discontinuation

If we discontinue a course that you have purchased:

• We will provide at least 30 days advance notice
• You will retain access to the course materials for a minimum of 90 days after discontinuation
• You may request a full refund if you have not completed the course
• We may offer a replacement course or credit toward another course

6.3 Currency Fluctuations

If you made a purchase in a currency other than USD, refunds will be processed in the original currency. Currency exchange rates at the time of refund may differ from the rates at the time of purchase, and we are not responsible for any differences in the refunded amount due to currency fluctuations.

7. Chargebacks and Payment Disputes

7.1 Contact Us First

Before initiating a chargeback or payment dispute with your financial institution, please contact our support team. Most issues can be resolved quickly and amicably without resorting to chargebacks, which can result in account suspension.

7.2 Consequences of Chargebacks

If you initiate a chargeback without first attempting to resolve the issue with us:

• Your account may be immediately suspended pending investigation
• You may be permanently banned from using our Services
• We reserve the right to dispute illegitimate chargebacks
• You may be held responsible for chargeback fees and administrative costs

7.3 Fraudulent Chargebacks

Initiating a chargeback after receiving and consuming course content may be considered fraud. We maintain detailed records of course access and will provide evidence to payment processors and financial institutions to dispute fraudulent chargeback claims.

8. Subscription and Membership Refunds

If we offer subscription-based or membership plans in the future, the following terms will apply:

• Monthly subscriptions may be canceled at any time, with access continuing until the end of the current billing period
• Annual subscriptions may qualify for a prorated refund if canceled within 30 days
• No refunds will be issued for subscription periods that have already been completed
• Cancellation must be requested before the next billing cycle to avoid being charged

9. Gift Purchases and Gift Cards

9.1 Gift Purchase Refunds

If you purchased a course as a gift for someone else:

• Refunds must be requested by the original purchaser, not the recipient
• Standard refund eligibility criteria apply based on the recipient's usage
• The recipient's account access will be revoked upon refund approval

9.2 Gift Card Refunds

Gift cards are generally non-refundable. However, we may issue refunds in the following circumstances:

• The gift card was purchased by mistake
• The gift card has not been redeemed or used
• There was a technical error in the gift card purchase or delivery

10. Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes have been posted constitutes your acceptance of the modified Refund Policy.

For significant changes that materially affect your rights, we will provide notice through:

• Email notification to your registered email address
• Prominent notice on our website
• In-app notification (if applicable)

11. Customer Satisfaction

Your satisfaction is important to us. If you are experiencing any issues with a course or have concerns about its quality, we encourage you to:

• Contact our support team before requesting a refund
• Provide specific feedback about your concerns
• Allow us the opportunity to address technical issues
• Consider alternative solutions such as course transfers or credits

We are committed to resolving issues and ensuring you have a positive learning experience with Math Courses Online.

12. Exceptions and Final Decisions

While this Refund Policy outlines our general practices, we reserve the right to make exceptions on a case-by-case basis. All refund decisions are at the sole discretion of Math Courses Online and are final.

Factors we may consider when evaluating exception requests include:

• Your account history and previous refund requests
• The nature and validity of your refund reason
• Technical issues that may have affected your experience
• Extenuating circumstances beyond your control
• Good faith efforts to resolve issues before requesting a refund

13. Contact Us

14. Additional Terms

This Refund Policy is part of and subject to our Terms and Conditions. In the event of any conflict between this Refund Policy and the Terms and Conditions, the Terms and Conditions shall prevail.

This Refund Policy shall be governed by the laws of the State of California, United States, without regard to its conflict of law provisions.

Thank you for choosing Math Courses Online. We appreciate your business and are committed to your success!